Shipping & Handling
Yes, we Gift Wrap.- If you are ordering a present, to be sent directly to the recipient, add A Gift Wrapped to your order. For a small fee of $1 per item we will wrap your order in a range of colourful car themed wrapping paper that will delight any car lover.
- If gift wrapping has been requested we will automatically not included a tax invoice with your order.
Pick Up - By AppointmentYou can pick up your order from our warehouse in Kensington VIC.
Please contact us to arrange a time by emailing Info@lucaslovescars.com or call 0402211350
Within Australia via Courier or Australia Post
- Free standard shipping and handling for orders $150 AUD and over.
- Flat rate $9 standard shipping and handling for orders under $150 AUD.
- Please allow 3 - 7 business days for delivery after dispatch. (this will be longer during December due to Christmas delays)
- Please note that our courier cannot deliver to a PO Box.
If the courier has contacted you and you have not arranged redelivery - resulting in the package being Returned to Sender (after 7 days) -
We will only resend your parcel a) after it has been returned to us b) after customer has paid the actual redelivery cost (which is likely to be more than $9) Alternately, we will refund you the purchase price of the order - minus our actual delivery costs.
Within Australia via Express Post- Flat rate $30 Express Post shipping and handling for all Express Post requested orders.
- Australia Post Express Post guarantees overnight delivery once dispatched if within the Express Post area. You can check you are within the area click here to check.
International ShippingAt this time, we do not ship orders internationally. Email us for a quote - firstname.lastname@example.org
Delivery and Delivery Time- Lucas loves cars aims too dispatch orders received before 5:00PM AEST on the next business day.
- Orders received within the 24 hour period after this, or on non-business days, are shipped the following business day.
- For overnight deliveries Express Post is available for orders delivered within the Australia Post Express Network only. Australia Post guarantee next day delivery to most city and major regional areas. The guarantee is not applicable in remote & some regional areas. If you are unsure if you are in an Express Post area, click here to check. If you have an urgent delivery please telephone our office on 0402211350 as we will always do our best to expedite your order.
- If there are any unforseen delays Lucas loves cars will notify you ASAP and you have the option of changing or cancelling your order.
- If payment is by Direct Bank Credit (EFT) your order will be shipped when the funds enter our account.
- Where available, you will receive a consignment number for tracking purposes.
- If you have any concerns about the delivery, please call Lucas loves cars during office hours (9:00am - 5:00pm) on (03) 9372 0907 or email us at email@example.com.