FREQUENTLY ASKED QUESTIONS
IS Your Son's Name Lucas?
Yes, the store was created and named after my son, who still love cars!
Read more about our story in the About us page.
We are an Australian online toy store that has a warehouse in Yarraville Victoria.
We are a warehouse not a store. You can purchase from us onsite, with credit card, if you know what you want, and you need it now. You are not the only one to leave the shopping to the last minute!
Unfortunately we are not set up for browsing the shelves.
You are welcome to Click and Collect form our Yarraville warehouse.
If it is available to buy online then it is in stock.
We hold the stock in our warehouse so unless we have a stock count issue we will have the toy you order.
If the product description says Preorder then it has a date for when it is expected to arrive.
Sorry No. As a small business we have chosen Availability, Quality and Honesty as our main drivers. Not Price.
We get most of our orders out within 24 hours.
Next day is the standard, and same day often happens if you order early enough.
Check if your order has the Bulky Shipping details. Bulky Items are exempt from Free Shipping.
We send our deliveries with Aus Post.
If you select gift wrapping we don't include an invoice. That's just good manners isn't it!
Sure you can. There is a note section on the CART PAGE.
We manually read it and make up the note for you,
DAY CARE AND NDIS ORDERS
Email us at email@example.com and say Hi, We would love to work with you!
Sure you can.
Create your order online and select Bank Deposit as the payment option.
Then email us requesting a Tax invoice. We will get back to you within 24 hours.
Then you can pay for your order via direct credit or Credit card.
This is perfect for any self managed NDIS funding, Day Care Centres or group baby gifts.
Is there anything else you would like to know?
Email us at firstname.lastname@example.org ❤️🚗
PROUDLY SUPPLYING DAY CARE CENTRES and TOY LIBRARIES
And an NDIS Self managed or Plan managed provider.Email us for more info.