Serious Stuff
Lucas loves cars is committed to protecting the privacy of everyone who shops or interacts with us, and this policy sets out our commitment to you on privacy. We take this responsibility seriously and ensure that we comply with our obligations under the Commonwealth Privacy Act 1988 whenever your personal information is collected or used.
Lucas loves cars will always use fair and lawful means of collecting your information, and in almost all circumstances collect your information directly from you. We will handle your information securely and carefully, and only use your information if necessary to deliver you a service, or perform other necessary business functions and activities. We will not use your information for purposes unrelated to our services without first obtaining your consent.
The information we collect will depend on the service or interaction, but may include name, address, phone and other contact details, merchandise information, and method of payment. Depending on the circumstances, we may collect transaction information through our website host, Shopify, our payment gateway provider, SecurePay, or our merchant settlement provider, ANZ. This will only be done where necessary to complete the service or interaction.
We collect this information for a number of reasons including to: deliver products or services to you, complete other transactions with you or on your behalf, improve our service, protect against fraud or theft, and provide offers that may be of interest or benefit to you.
The personal information we collect is in most cases supplied directly by you when you give us your details, place an order for goods or services, seek a refund, open an account with us, provide feedback to us, or shop in our online store.
Lucas loves cars will not sell your information to other parties. However, we often need to share your information with companies who perform parts of our service delivery. This includes other companies such as delivery companies.
Where we share your information, Lucas loves cars will ensure that these third parties undertake to protect your privacy. Where we store your information, Lucas loves cars will take all reasonable steps to store your information securely and to protect against the loss, misuse or alteration of your information.
To access your information please email our customer service department at info@lucaslovescars.com.
If you do not wish to be contacted by Lucas loves cars (about special offers, discounts, other promotional events or to participate in any surveys) please email our customer service department at info@lucaslovescars.com.
When you visit the lucaslovescars.com website, our site will automatically send you a "cookie". A cookie is a small piece of text sent from a web server to your computer, and is used to identify you only by a random number. This information does not personally identify you, but it does tell us that your computer has visited our site, what areas of the website have been browsed and may allow auto-login when you next visit our site.
Lucas loves cars may update its privacy policy from time to time in line with customer expectations and legislative changes, and an updated policy will be posted on the lucaslovescars.com website. More information about privacy law is available from the Office of the Privacy Commissioner at www.privacy.gov.au.
Please refer to our Security Policy page on this website for more information on the Lucas loves cars security policy.
At Lucas loves cars, we aim to provide you with the best customer service and we strive for outstanding customer satisfaction. We love the products we sell and we hope that you love them as much as we do.
RETURNS
Of course, sometimes you change your mind. Please contact us at info@lucaslovescars.com and we will work with you to achieve the desired outcome.
Please let us know within 14 days from date of purchase. Goods will need to be in the original condition and packaging and in a resaleable condition.
Return postage will be borne by the customer.
Returns will receive store credit for the value of the product returned, as invoiced.
We package your parcels with care, please ensure you do the same with your return as we do not cover items that are damaged or lost via return transit.
Items damaged in transit will not be refunded.
CANCELLATION
Cancellation of any order, or part order, made prior to your order being shipped:
You can choose to receive
- a store credit for the purchase amount,
- or a refund for the purchase amount minus fees incurred from the payment provider.
DAMAGED PRODUCT
If you receive a damaged product, please email us with your order number, images and information.
We will work to offer you a speedy resolution.
NOTE
No refunds or exchange on items that are purchased while on sale.
You can be confident when you're shopping online with Lucas loves cars. Our Secure Servers encrypt your personal and financial information to ensure your information is protected.
We use industry standard 128-bit encryption. Our Secure Servers lock all critical information passed from you to us, such as personal information, in an encrypted envelope, making it extremely difficult for this information to be intercepted.
The lucaslovescars.com online store does not capture or store your credit card information at any time - even temporarily. Lucas loves cars has partnered with Shopify for our website and shopping cart hosting and SecurePay for our payment gateway and uses their highly secure portals for credit card transaction processing. All payments are made directly from Shopify to the SecurePay portal.
Both Shopify and SecurePay have been certified as PCI DSS compliant, meaning they provide a secure environment for processing your credit card transactions. Details of their PCI DSS compliance programs can be found for Shopify at http://www.shopify.com/pci-compliant and for SecurePay at http://www.securepay.com.au/about-us/pci-dss-compliance/.
