Serious Stuff

Yes, we Gift Wrap.

- If you are ordering a present, to be sent directly to the recipient, add A Gift Wrapped to your order.  For a small fee of $1 per item we will wrap your order in a range of colourful car themed wrapping paper that will delight any car lover.
- If gift wrapping has been requested we will automatically not included a tax invoice with your order.

     Pick Up - By Appointment

    You can pick up your order from our warehouse in Kensington VIC.  
    Please contact us to arrange a time by  emailing  Info@lucaslovescars.com  or call 0402211350

      Within Australia via Courier or Australia Post

      - Free standard shipping and handling for orders $150 AUD and over.
      - Flat rate $9 standard shipping and handling for orders under $150 AUD.
      - Please allow 3 - 7 business days for delivery after dispatch. (this will be longer during December due to Christmas delays)
      - Please note that our courier cannot deliver to a PO Box.

      REDELIVERY:
      If the courier has contacted you and you have not arranged redelivery - resulting in the package being Returned to Sender (after 7 days)  -
      We will only resend your parcel a) after it has been returned to us b) after customer has paid the actual redelivery cost (which is likely to be more than $9)  Alternately, we will refund you the purchase price of the order - minus our actual delivery costs.

      Within Australia via Express Post

      - Flat rate $22 Express Post shipping and handling for all Express Post requested orders.
      - Australia Post Express Post guarantees overnight delivery once dispatched if within the Express Post area. 
      - Please see below for more information on delivery times. 

        International Shipping

        At this time, we do not ship orders internationally.  Email us for a quote - info@lucaslovescars.com

          Delivery and Delivery Time

          - Lucas loves cars dispatches orders received before 5:00PM AEST on the next business day.
          - Orders received within the 24 hour period after this, or on non-business days, are shipped the following business day.
          - For overnight deliveries Express Post is available for orders delivered within the Australia Post Express Network only.  Australia Post guarantee next day delivery to most city and major regional areas. The guarantee is not applicable in remote & some regional areas. If you are unsure if you are in an Express Post area, click here to check. If you have an urgent delivery please telephone our office on 0402211350 as we will always do our best to expedite your order.
          - If there are any unforseen delays Lucas loves cars will notify you ASAP and you have the option of changing or cancelling your order.
          - If payment is by Direct Bank Credit (EFT)  your order will be shipped when the funds enter our account.

          Order Tracking

          - Where available, you will receive a consignment number for tracking purposes.
          - If you have any concerns about the delivery, please call Lucas loves cars during office hours (9:00am - 5:00pm) on (03) 9372 0907 or email us at info@lucaslovescars.com.

            Refunds and Returns Shipping

            For details on shipping and handling costs for returning goods to us, please visit our Refunds page.

               

              Lucas loves cars is committed to protecting the privacy of everyone who shops or interacts with us, and this policy sets out our commitment to you on privacy.  We take this responsibility seriously and ensure that we comply with our obligations under the Commonwealth Privacy Act 1988 whenever your personal information is collected or used.

               

              Lucas loves cars will always use fair and lawful means of collecting your information, and in almost all circumstances collect your information directly from you.  We will handle your information securely and carefully, and only use your information if necessary to deliver you a service, or perform other necessary business functions and activities.  We will not use your information for purposes unrelated to our services without first obtaining your consent.

               

              The information we collect will depend on the service or interaction, but may include name, address, phone and other contact details, merchandise information, and method of payment.  Depending on the circumstances, we may collect transaction information through our website host, Shopify, our payment gateway provider, SecurePay, or our merchant settlement provider, ANZ. This will only be done where necessary to complete the service or interaction.

               

              We collect this information for a number of reasons including to: deliver products or services to you, complete other transactions with you or on your behalf, improve our service, protect against fraud or theft, and provide offers that may be of interest or benefit to you.

               

              The personal information we collect is in most cases supplied directly by you when you give us your details, place an order for goods or services, seek a refund, open an account with us, provide feedback to us, or shop in our online store.

               

              Lucas loves cars will not sell your information to other parties. However, we often need to share your information with companies who perform parts of our service delivery.  This includes other companies such as delivery companies.

               

              Where we share your information, Lucas loves cars will ensure that these third parties undertake to protect your privacy. Where we store your information, Lucas loves cars will take all reasonable steps to store your information securely and to protect against the loss, misuse or alteration of your information.

               

              To access your information please email our customer service department at info@lucaslovescars.com.

               

              If you do not wish to be contacted by Lucas loves cars (about special offers, discounts, other promotional events or to participate in any surveys) please email our customer service department at info@lucaslovescars.com.

               

              When you visit the lucaslovescars.com website, our site will automatically send you a "cookie". A cookie is a small piece of text sent from a web server to your computer, and is used to identify you only by a random number. This information does not personally identify you, but it does tell us that your computer has visited our site, what areas of the website have been browsed and may allow auto-login when you next visit our site.

               

              Lucas loves cars may update its privacy policy from time to time in line with customer expectations and legislative changes, and an updated policy will be posted on the lucaslovescars.com website. More information about privacy law is available from the Office of the Privacy Commissioner at www.privacy.gov.au.

               

              Please refer to our Security Policy page on this website for more information on the Lucas loves cars security policy.

               

               

              At Lucas loves cars, we aim to provide you with the best customer service and we strive for outstanding customer satisfaction.  We love the products we sell and we hope that you love them as much as we do.  

               

              Of course, sometimes that doesn't happen, so if you change your mind then please contact us at info@lucaslovescars.com and we will work with you to achieve the desired outcome.

               

              Please let us know within 14 days from date of purchase.  Goods will need to be in the original condition and packaging and in a resaleable condition.  Return postage will be borne by the customer.  The original Lucas loves cars invoice will also need to be provided.

               

              If you receive a damaged product, then of course we will fund the return shipping costs, and you can have a credit voucher, full refund or a replacement product if available.

               

              You can be confident when you're shopping online with Lucas loves cars.  Our Secure Servers encrypt your personal and financial information to ensure your information is protected.

               

              We use industry standard 128-bit encryption. Our Secure Servers lock all critical information passed from you to us, such as personal information, in an encrypted envelope, making it extremely difficult for this information to be intercepted.

               

              The lucaslovescars.com online store does not capture or store your credit card information at any time - even temporarily. Lucas loves cars has partnered with Shopify for our website and shopping cart hosting and SecurePay for our payment gateway and uses their highly secure portals for credit card transaction processing.  All payments are made directly from Shopify to the SecurePay portal.

               

              Both Shopify and SecurePay have been certified as PCI DSS compliant, meaning they provide a secure environment for processing your credit card transactions. Details of their PCI DSS compliance programs can be found for Shopify at http://www.shopify.com/pci-compliant and for SecurePay at http://www.securepay.com.au/about-us/pci-dss-compliance/.